Unsolved Studios | Terms and Conditions

Terms and Conditions

Unrd Terms of Service

1. Introduction

Welcome to unrd.co.

These terms tell you how you may use:

a) our website at www.unrd.co b) and our mobile application - Suspects: Mobile Detective (or ‘app’), whether as a registered user or guest. Please read carefully before use

By using the website and/or our app, you accept the terms and agree to comply with them. If you don't accept them, please don't use our website or our app.

2. Who We Are

'unrd' is operated by unrd LTD a UK Limited company registered in England under company number 10381516 with a trading address at: 3rd Floor - Left Wing, 27-33 Bethnal Green Road, London E1 6LA.

3. Use of Our Website

3.1 Pursuant to these terms, you have temporary permission to use our website, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

3.2 You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to do so, we may disable any security information (including your passwords and codes).

3.3 We frequently update our website and make changes to it, but we don't have to do this meaning material on the website may be out-of-date.

3.4 We follow our privacy notice in processing your personal data. You can read our privacy notice here

3.5 By using the website and our app, you agree to us handling this information in accordance with our privacy policy and confirm that any data you provide is accurate.

4. Additional Terms For Using Our App, Including Subscription Terms and Advertising

4.1 If you download our app, the ways in which you can use the app may also be controlled by the Apple App Store's and Google Play Store rules and policies.

4.2 Our app requires a Smart Phone Device and an up-to-date OS system. When you download our app we are giving you personally the right to use the app. You may not transfer this right to someone else, whether for money, for anything else or for free. If you sell any device on which the app is installed, you must remove the app from it.

4.3 You may choose to subscribe to our app. Subscription is not compulsory but allows you to unlock additional content as described to you within the app when electing to subscribe. You will be required to provide us with certain personal data when becoming a subscriber as described in more detail in our Privacy Notice. You can, if you choose, also purchase in-app enhancements to add to your game play. You can, if you choose, also purchase in-app enhancements to add to your game play. These “In-App Enhancements” may enable you to access additional content within the app. “Virtual Currency” is currency that you can use to make purchases of In-App Enhancements. Additional terms applicable to In-App Enhancements and Virtual Currency (collectively “Virtual Items”) are set out in paragraph 5.

4.4 Whilst access to the app itself is free, if you choose to subscribe and/or purchase Virtual Items you will be required to pay subscription fees or fees to purchase such Virtual Items (the “Fees”). Whether you are required to pay any Fees will be communicated to you prior to accessing such content. In the case of Fees relating to subscriptions, the Fees are payable in advance for the current subscription period (such subscription periods being detailed in the Apple App Store and Google Play Store (as applicable)). You will select the subscription period for which you wish to access such content and pay the appropriate Fees accordingly. All payments by credit or debit card, whether for subscriptions or Virtual Items, are subject to checks by us, the applicable platform provider, your card issuer and any payment provider.

4.5 Once you access the content in question for which Fees are due, your 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, ends. Please refer to Apple’s and/or Google’s terms and conditions for details of their refund policy generally and make any refund request directly to Apple via your Apple account or Google via your Google Play account (as applicable).

4.6 Your subscription will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You can manage your subscription from your iTunes account or Google Play account (as applicable). Your account will be charged when the purchase is confirmed. If any free trial is offered and you subscribe before your free trial ends, the rest of your free trial will be forfeited as soon as your purchase is confirmed.

4.7 We are not a payment provider or a ‘merchant’ for payment and may use third party payment providers such as Stripe to collect Fees. In such instances, we are not party to any agreement between you and the payment provider and are not liable for any claim or liability in relation to payment provision services. You may be bound by the payment provider’s terms which may be different to these terms. Payment providers may decide whether you are suitable to use their services and we are not liable for such decisions.

4.8 If any payment due to us remains unpaid for more than 7 days after it becomes due and payable, we reserve the right to suspend your access to the app and/or its content until payment is received. This includes, for example, if a recurring instalment payment of the Fees is refused by your bank or credit card provider.

4.9 From time to time we may automatically update our app to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update our app for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the app.

4.10 We may, subject to obtaining your consent to the same (as described in more detail in our Privacy Notice) serve you advertising that we consider you will be interested in (personalised advertising). If you don’t consent we will continue to serve you adverts but such adverts will not be tailored to you. We may, in future, also allow you to avoid seeing adverts completely by paying fees. We will update these terms accordingly in such instance.

4.11 The app will always work with the current or previous version of the operating system (as it may be updated from time to time) and materially match the description of it provided to you when you bought it.

4.12 If you download or stream our app onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

4.13 Some of our content includes phone numbers, e-mail addresses, newspaper articles and video content all of which is fictional in nature. If you choose to click on links, send e-mails to those e-mail addresses and/or dial any phone number featured in the app we will not be liable to you for any costs incurred by you as a result. For example, you may be charged at your local rate for dialling any phone number featured in any of our content. Some of our content may not always be suitable for all users and, where appropriate, we will advise you of this before such content is displayed.

4.14 You agree that you will:

(a) not rent, lease, sub-license, loan, provide, or otherwise make available, the app in any form, in whole or in part to any person without our prior written consent;

(b) not copy the app, or any of its content except as part of the normal use of the app or where it is necessary for the purpose of back-up or operational security;

(c) not translate, merge, adapt, vary, alter or modify, the whole or any part of the app, or its content nor permit the app or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the app on devices as permitted in these terms;

(d) not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the app nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the app to obtain the information necessary to create an independent program that can be operated with the app or with another program (Permitted Objective), and provided that the information obtained by you during such activities: (i) is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; (ii) is not used to create any software that is substantially similar in its expression to the app; (iii) is kept secure; (iv) is used only for the Permitted Objective; and (v) complies with all applicable technology control or export laws and regulations that apply to the technology used or supported by the app or any service.

4.15 Acceptable use restrictions. You must:

(a) not use the app or the website in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the app, the website, or any operating system;

(b) not infringe our intellectual property rights or those of any third party in relation to your use of the app or our website;

(c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the app or the website;

(d) not use the app or the website in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users.

4.16 If you allow us to access your Contacts list at any time when using the app you warrant to us that you have obtained the consent of each person within your Contacts list to provide such information to us for the purposes of you being able to then add friends to your game-playing experience within the app. You will be solely responsible for any failure to obtain such consent and we reserve the right to suspend your access to the app and/or its content and/or terminate your access if we discover that you have not obtained such consent despite promising to us that you have.

5. Virtual Items

5.1 We may make In-App Enhancements available to you. You can purchase and use In-App Enhancements by purchasing Virtual Currency as set out in paragraph 5.2 below and using such Virtual Currency in exchange for certain In-App Enhancements.

5.2 We may make Virtual Currency available to you to use within the app to purchase In-App Enhancements. You can obtain Virtual Currency by purchasing them for ‘real’ money, this is what we refer to as an ‘in-app purchase’.

5.3 Our in-app service enabling you to acquire and use Virtual Items is subject to the following terms:

(a) subject to paragraph 5.3(d), Virtual Items are not redeemable and not refundable (i.e. ‘use them or lose them)’ (for example, if you purchase Virtual Items you will not get the ‘real’ money you paid for them back as Virtual Items have no real monetary value);

(b) any Virtual Currency balance shown in your use of the app, or within your Apple App Store account or Google Play account or online wallet relating to our app, does not constitute a real-world balance or reflect any stored value that you can cash-out of the app for ‘real’ money – it simply measures the extent of your limited licence to use that Virtual Currency to acquire In-App Enhancements for use within the app;

(c) Virtual Items are personal to you and non-transferable i.e. only you can use them and you cannot gift, sell, license, redeem, assign, transfer or otherwise dispose of them to any other person;

(d) your right to use Virtual Items ends if Apple, Google or any other platform provider suspends or closes your Apple App Store account, Google Play account or your account on other platforms pursuant to these terms, or their terms, or if we close or suspend your account with us; and

(e) your right to use Virtual Currency expires 2 years after the date on which you purchased or earned the Virtual Items unless we decide, in our sole discretion, to provide you with a refund or applicable law entitles you to a refund for any unused Virtual Currency.

5.4 The price payable by you for Virtual Items (the “Price”) is the price indicated within the app at the time you make your purchase. If you are resident in the European Union, the Price includes any applicable value added or similar sales tax. We reserve the right to change the Price and specifications for any Virtual Item at any time for any reason. For information purposes a list of in-app purchases of Virtual Items you can make and their prices can be found within the app.

5.5 You acknowledge that full freedom from errors and incompleteness is impossible to achieve with respect to computer software and the operation of the app. If you become aware that the operation of the app and any Virtual Item contains any error, or is incomplete, you shall promptly notify us by e-mail to support@unrd.co. You undertake to refrain from taking any advantage whatsoever, either knowingly or otherwise, of that error or incompleteness and we reserve the right to recover any such advantage that you do gain from such error or incompleteness, as well as all associated costs, damages and expenses in making such recovery.

5.6 Virtual Items may be made available to you as a result of a promotion that we offer. Any such promotion may have additional terms and conditions. Before participating in any promotional offer you should read any additional terms and conditions as by participating in a promotion you accept and agree to be legally bound by such terms.

6. Intellectual Property Rights

6.1 We are the owner or licensee of all intellectual property rights in our website and our app (for example, the copyright and any design right in the app’s stories, themes, content and design elements and trade mark rights in our unrd name and story titles) and in any of the material posted on it. If you download our app then your right to use and participate in the stories offered via the app is licensed (not sold) to you.

6.2 You are allowed to print one copy and download extracts of any page on the website for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

6.3 If you breach these terms, you lose your right to use our website and/or our app and must destroy or return any copies you have made (if applicable) and delete the app from your devices (if applicable).

7. Our Legal Responsibility to You

7.1 We do not guarantee the accuracy of material on our website or app. As far as legally possible, we exclude legal responsibility to you for the following:

(a) Any loss to you arising from use of our website or app.

(b) Loss of income, profit, business, data, contracts, goodwill or savings. The app is for domestic and private use. If you use the app for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7.2 We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

7.3 We don't, however, seek to exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

7.4 If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

8. Computer Offences

8.1 If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the website and/or app will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

8.2 You mustn't try to get access to our website and/or app or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our website and/or app.

9. Links to Our Website

9.1 You are allowed to make a legal link to our website's homepage from your website if the content on your website meets the standards of our acceptable use policy. We can end this permission at any time.

9.2 You mustn't suggest any endorsement by us or association with us unless we agree to this in writing.

10. Links From Our Website

Links from our website to other websites are only for information. We don't accept responsibility for other websites or any loss you suffer from using them.

11. Variation

We change these terms from time to time and you must check them for changes because they are binding on you. If any of the changes in this document relate to the purchasing of mobile applications then we will give you at least 30 days’ notice of any change by sending you an email with details of the change or notifying you of a change when you next start the app. If you do not accept the notified changes you may continue to use the app in accordance with the existing terms but certain new features may not be available to you.

12. Trade Marks

UNRD is a UK registered trade mark of unrd Ltd. Unrd’s app titles are protected by unregistered trade mark rights.

13. Governing Law and Jurisdiction

The English courts shall have the non-exclusive right to determine disputes between you and unrd relating to your use of our website and/or apps, and all such disputes shall be governed by English law.

14. Contact Us

Please email us at yourdata@unrd.co to contact us about any issues.